Frequently asked questions

IPTV (Internet Protocol Television) delivers TV channels over your internet connection instead of a cable line. We explain it fully on our what is IPTV page.

Three things: a subscription, an internet-connected device (Firestick, Android, Smart TV, Apple TV, MAG or PC), and a stable connection — 15 Mbps for HD, 25 Mbps for 4K.

Message us on WhatsApp, choose your plan, and pay. Within five minutes you receive your login details and a setup guide. See our subscription page for plans.

Once payment is confirmed, your login is sent within five minutes. Most customers are watching the same evening they order.

Plans are 30 CAD for 3 months, 40 CAD for 6 months and 60 CAD for 12 months. The annual plan is the best value at about 5 CAD per month.

Interac e-Transfer, PayPal and cryptocurrency. Interac is the fastest option for Canadian customers and confirms within minutes.

One-time. You pay once for the period you choose. Nothing renews automatically — when your plan ends, you simply message us if you'd like to continue.

No. Instead of a short trial, every plan is backed by a 30-day money-back guarantee — a full month to evaluate the complete service, with a full refund if it isn't for you.

If you're not satisfied for any reason, contact us within 30 days of subscribing and we refund you in full.

Every plan includes 20,000+ live channels plus a 60,000+ title on-demand library. There are no tiers — every plan unlocks everything. See the channels page.

Yes — the full NHL slate plus TSN, Sportsnet and RDS, all in 4K, with no separate sports add-on.

Yes — a full French-language lineup including TVA, Noovo, LCN, RDS and Télé-Québec. See our IPTV Québec page.

Yes — message us on WhatsApp with the channel name before subscribing and we'll confirm whether it's currently in the lineup.

Amazon Firestick, Android phones/tablets/boxes, Samsung & LG Smart TVs, Apple TV and iOS, MAG boxes and Enigma2 receivers, and Windows/Mac computers. See our installation guides.

No — most setups take under ten minutes. We provide a step-by-step guide for every device and our team helps on WhatsApp if you get stuck.

Every plan includes 2 simultaneous connections, so you can watch on two devices at once. You can install the app on as many devices as you like.

No. IPTV Contact runs on devices you likely already own. There's nothing to buy and nothing shipped to you.

Message us on WhatsApp any hour of the day, in English or French. We help with setup, troubleshooting and any question — usually within minutes.

Buffering is usually an internet issue. Check your speed (15 Mbps for HD, 25 Mbps for 4K), use a wired or strong Wi-Fi connection, and restart your device. If it continues, message us.

This is almost always a typing error — the username, password and URL are case-sensitive. Re-check them carefully, and if it still won't connect, message us and we'll confirm your details.

Yes — message us any time to extend. Your remaining days are kept, so you never lose what you've already paid for.